Right of withdrawal
Right of withdrawal for the sale of goods
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that cannot be predominantly attributed to their trade or self-employed professional activity.)
Right of withdrawal policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,
- on which you or a third party designated by you, other than the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and they are delivered together;
- on which you or a third party designated by you, other than the carrier, took possession of the last goods, provided that you ordered several goods as part of a single order and they are delivered separately;
- on which you or a third party designated by you, other than the carrier, took possession of the last partial delivery or the last item, provided that you ordered goods that are delivered in several partial deliveries or items;
To exercise your right of withdrawal, you must inform us (KGP Commerce UG, Belziger Str. 69 , 10823 Berlin, email address: info@kgpack.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the enclosed model withdrawal form for this purpose, although you are not required to do so.
You may also exercise your right of withdrawal online by clicking on a button clearly marked "Withdraw from contract" or similar on our website (www.kgpack.de). If you use this online function, we will immediately send you an acknowledgement of receipt on a durable medium (e.g. by email) containing information about the content of the withdrawal statement as well as the date and time of its receipt.
To comply with the withdrawal period, it is sufficient that you send the notification of exercise of the right of withdrawal before the end of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we must refund you all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and in any event within 14 days from the day on which we receive the notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; no fees will be charged to you in connection with this refund.
We may withhold the refund for goods that can be sent by parcel until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.
We will collect goods that cannot be sent by parcel.
You must return or hand over the goods that can be sent by parcel to us immediately and in any event within 14 days from the day on which you notify us of your withdrawal from this contract. You will have complied with the deadline if you send the goods that can be sent by parcel before the end of the 14-day period.
You are responsible for the direct costs of returning goods that can be sent by parcel as well as the direct costs of returning goods that cannot be sent by parcel. The costs for goods that cannot be sent by parcel are estimated at a maximum of approximately EUR 200.
You are only liable for any reduction in the value of the goods if this reduction is due to handling of the goods that was not necessary to check their condition, characteristics and functioning.
Exclusions and grounds for expiry
The right of withdrawal does not apply to contracts
- for the supply of goods that are not made to order and whose manufacture requires an individual selection or determination by the consumer or that are clearly tailored to the consumer's personal needs;
- for the supply of goods that are liable to deteriorate rapidly or whose expiry date would pass quickly;
- for the supply of alcoholic beverages whose price was agreed at the time the contract was concluded, but which can be delivered no earlier than 30 days after the contract was concluded and whose current value depends on market fluctuations beyond the trader's control;
- for the supply of newspapers, periodicals or illustrated publications, except for subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery;
- for the supply of goods if, after delivery, they have become inextricably mixed with other goods due to their nature;
- for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
- To KGP Commerce UG, Belziger Str. 69 , 10823 Berlin, email address: info@kgpack.de :
- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notifications on paper)
- Date
(*) Delete as appropriate.
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that cannot be predominantly attributed to their trade or self-employed professional activity.)
Right of withdrawal policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,
- on which you or a third party designated by you, other than the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and they are delivered together;
- on which you or a third party designated by you, other than the carrier, took possession of the last goods, provided that you ordered several goods as part of a single order and they are delivered separately;
- on which you or a third party designated by you, other than the carrier, took possession of the last partial delivery or the last item, provided that you ordered goods that are delivered in several partial deliveries or items;
To exercise your right of withdrawal, you must inform us (KGP Commerce UG, Belziger Str. 69 , 10823 Berlin, email address: info@kgpack.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the enclosed model withdrawal form for this purpose, although you are not required to do so.
You may also exercise your right of withdrawal online by clicking on a button clearly marked "Withdraw from contract" or similar on our website (www.kgpack.de). If you use this online function, we will immediately send you an acknowledgement of receipt on a durable medium (e.g. by email) containing information about the content of the withdrawal statement as well as the date and time of its receipt.
To comply with the withdrawal period, it is sufficient that you send the notification of exercise of the right of withdrawal before the end of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we must refund you all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and in any event within 14 days from the day on which we receive the notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; no fees will be charged to you in connection with this refund.
We may withhold the refund for goods that can be sent by parcel until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.
We will collect goods that cannot be sent by parcel.
You must return or hand over the goods that can be sent by parcel to us immediately and in any event within 14 days from the day on which you notify us of your withdrawal from this contract. You will have complied with the deadline if you send the goods that can be sent by parcel before the end of the 14-day period.
You are responsible for the direct costs of returning goods that can be sent by parcel as well as the direct costs of returning goods that cannot be sent by parcel. The costs for goods that cannot be sent by parcel are estimated at a maximum of approximately EUR 200.
You are only liable for any reduction in the value of the goods if this reduction is due to handling of the goods that was not necessary to check their condition, characteristics and functioning.
Exclusions and grounds for expiry
The right of withdrawal does not apply to contracts
- for the supply of goods that are not made to order and whose manufacture requires an individual selection or determination by the consumer or that are clearly tailored to the consumer's personal needs;
- for the supply of goods that are liable to deteriorate rapidly or whose expiry date would pass quickly;
- for the supply of alcoholic beverages whose price was agreed at the time the contract was concluded, but which can be delivered no earlier than 30 days after the contract was concluded and whose current value depends on market fluctuations beyond the trader's control;
- for the supply of newspapers, periodicals or illustrated publications, except for subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery;
- for the supply of goods if, after delivery, they have become inextricably mixed with other goods due to their nature;
- for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
- To KGP Commerce UG, Belziger Str. 69 , 10823 Berlin, email address: info@kgpack.de :
- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notifications on paper)
- Date
(*) Delete as appropriate.